Returns
Refund & Return Policy
Last updated: July 2026
7-Day Returns
From date of delivery
Hassle-Free Process
Initiate from your account
Full Refund
Back to original payment method
1. Return Window
You may return eligible items within 7 days of the delivery date. Exchange requests must be raised within 15 days.
2. Eligible Items
Eligible for Return
- • Unopened, sealed products in original packaging
- • Items received damaged or defective
- • Wrong item delivered
- • Products with manufacturing defects
Not Eligible
- • Opened or partially used products
- • Items without original packaging
- • Products returned after 7 days
- • Items marked as non-returnable at purchase
3. How to Initiate a Return
- Log in to your account and go to My Orders.
- Select the order and item you wish to return.
- Click "Request Return" and select a reason.
- Our team will review your request within 24–48 hours and confirm pick-up details.
- Pack the item securely in its original packaging.
- Hand the package to the courier at the scheduled pick-up time.
Alternatively, contact us on WhatsApp with your order number and reason for return.
4. Refund Timeline
- Once the returned item is received and inspected, we process the refund within 5–7 business days.
- Online payments (UPI, cards, net banking) are refunded to the original payment source.
- COD orders are refunded via bank transfer — please provide your account details when raising the request.
- You will receive an email/SMS confirmation when the refund is processed.
5. Damaged or Wrong Item
If you received a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a free replacement or full refund — no return pick-up needed for damaged items.
6. Contact
For return and refund queries, WhatsApp us at +91 91355 64607 or email suneralifestyle@gmail.com.