Help Center
Frequently Asked Questions
Everything you need to know about SunEra Lifestyle products, orders, and policies.
Products
Are your products 100% natural?
Yes. Every SunEra product is made from pure Ayurvedic herbs with no artificial colors, chemicals, or fillers. We believe in what nature offers.
Are your products safe for daily use?
Our products are formulated using classical Ayurvedic recipes and manufactured in a hygienic facility with strict quality checks. They are safe for daily use by adults. Always read the label. Consult a physician if you are pregnant, nursing, or on medication.
Where are your products made?
All products are made in Surat, Gujarat, India with carefully sourced ingredients.
Orders & Payments
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and cash on delivery (COD) on eligible orders.
Can I modify or cancel my order after placing it?
Orders can be cancelled within 1 hour of placement. After that, the order will already be processed for dispatch. Contact us on WhatsApp immediately if you need to change anything.
How do I know my order was placed successfully?
You will receive an email and SMS confirmation with your order number right after checkout. You can also view it under My Account → Orders.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 5-7 business days. Express delivery takes 2-3 business days.
Is there free shipping?
Yes! Orders above ₹999 qualify for free standard shipping. A flat fee of ₹99 applies to smaller orders.
Do you ship across India?
Yes, we deliver to all major cities and most pin codes across India.
Returns & Refunds
What is your return policy?
We offer a 7-day return window from the date of delivery. Products must be unused, in original packaging and sealed condition.
How do I initiate a return?
Log in to your account, go to My Orders, select the item you want to return, and click 'Request Return'. You can also WhatsApp us with your order number.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Online payments are refunded to your original payment method.
Account
Do I need an account to order?
Yes, a free account is required to place orders, track deliveries and manage returns. Creating one takes under a minute.
I forgot my password. What do I do?
Click 'Forgot password?' on the login page. Enter your email and we'll send a reset link within a few minutes.